Nambour Toyworld - Faulty Parts in Artesania Wooden Ship Model

50 Lowe St, Nambour QLD 4560, Australia 1 comment
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

On Sept 27 2016 I purchased from Toyworld Nambour a model boat kit of the HMS Endeavour for $363.89. Part way through construction I realized that a critical piece of the model as supplied was the wrong size .

I took the model to the store showed them clearly what the problem was and asked for a replacement kit or a refund.

They refused. They said that it was my ability which caused the problem rather than the incorrect part sizing.

Instead they wished to supply a makeshift collection of replacement parts. I am deeply unimpressed with their service and their understanding of consumer rights for what was a major problem with the product supplied.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of artesania latina hms endeavour bark 1768 model building kit and associated monetary loss in the amount of $364. Nambour Toyworld needs to "full refund or full kit replacement (unopened box)" according to poster's claims.

Other people also mentioned artesania latina hms endeavour bark 1768 model building kit in their reviews. You may find this information helpful for further shopping at Nambour Toyworld.



Currently with Office of Fair Trading Qld awaiting mediation.

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