On Sept 27 2016 I purchased from Toyworld Nambour a model boat kit of the HMS Endeavour for $363.89. Part way through construction I realized that a critical piece of the model as supplied was the wrong size .
I took the model to the store showed them clearly what the problem was and asked for a replacement kit or a refund.
They refused. They said that it was my ability which caused the problem rather than the incorrect part sizing.
Instead they wished to supply a makeshift collection of replacement parts. I am deeply unimpressed with their service and their understanding of consumer rights for what was a major problem with the product supplied.
Product or Service Mentioned:
Artesania Latina Hms Endeavour Bark 1768 Model Building Kit.
Reason of review: Damaged or defective.
Monetary Loss: $364.
Preferred solution: Full Refund or full kit replacement (unopened box).