Nambour Toyworld - Faulty Parts in Artesania Wooden Ship Model

50 Lowe St, Nambour QLD 4560, Australia
1 comment
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

On Sept 27 2016 I purchased from Toyworld Nambour a model boat kit of the HMS Endeavour for $363.89. Part way through construction I realized that a critical piece of the model as supplied was the wrong size .

I took the model to the store showed them clearly what the problem was and asked for a replacement kit or a refund.

They refused. They said that it was my ability which caused the problem rather than the incorrect part sizing.

Instead they wished to supply a makeshift collection of replacement parts. I am deeply unimpressed with their service and their understanding of consumer rights for what was a major problem with the product supplied.

Product or Service Mentioned: Artesania Latina Hms Endeavour Bark 1768 Model Building Kit.

Reason of review: Damaged or defective.

Monetary Loss: $364.

Preferred solution: Full Refund or full kit replacement (unopened box).

Company wrote 0 private or public responses to the review from Nov 11, 2016.

Comments

Anonymous
#1253542

Currently with Office of Fair Trading Qld awaiting mediation.

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